Shipping policy

Shipping Policy for Losers Only™

Thank you for shopping at Losers Only™! We specialize in creating custom, made-to-order gothic and alternative clothing, accessories, and more. Every item is printed and fulfilled through our trusted partner Printify, with seamless integration to our Shopify store. Since each order is made just for you, we ask for your patience as we work to deliver your unique pieces with care.

1. Processing Time

Each item is carefully crafted and printed after your order is placed. Please allow 5-7 business days for us to process and fulfill your order. As we use Printify for production, the processing time may vary slightly depending on the demand and the complexity of the items.

  • Note: During busy periods (such as holidays or sales events), processing may take longer. If there are any delays, we’ll keep you updated with tracking information.

2. Shipping Time

Once your order is processed and shipped, delivery times depend on your location and the shipping method you select at checkout:

  • Domestic Orders (Within the U.S.):

    • Standard Shipping: 5-7 business days
    • Expedited Shipping: 2-3 business days
    • Shipping times may vary based on your location, but we’ll do our best to ensure your items arrive on time.

  • International Orders:
    We currently do not offer international shipping outside the United States. We apologize for any inconvenience.

3. Shipping Rates

Shipping costs are calculated at checkout based on the weight of your order, the destination, and the shipping method you choose. Losers Only™ offers a variety of shipping options through USPS, UPS, and FedEx to best suit your needs.

4. Tracking Your Order

After your order is shipped, you will receive an email with your tracking number. This allows you to monitor your package as it makes its way to you. Please allow up to 24 hours for tracking information to update in the carrier's system.

5. Printify Fulfillment Process

Our orders are fulfilled through Printify, our trusted print-on-demand partner. They handle the production and shipping of your items. While we ensure quality control during design and production, please note that production times can vary depending on demand at the Printify facilities.

6. Lost or Stolen Packages

Once your package leaves our warehouse, Losers Only™ is not responsible for any lost, stolen, or delayed packages. We recommend using a tracked shipping method to ensure the safe delivery of your items. If your package is marked as "delivered" but you have not received it, please contact the carrier directly or reach out to us for assistance.

7. Address Accuracy

Please double-check your shipping address before completing your order. We are unable to change your address once the order has been processed and shipped. If you notice an error with your address before we ship your order, contact us as soon as possible at losersonlyteam@gmail.com.

8. Damaged or Defective Items

If you receive a damaged or defective item, please contact us within 7 days of receiving your order. We will work with Printify to resolve the issue, either by sending you a replacement or processing a return (see our Returns & Exchanges policy for more details).

9. Order Cancellations

Since our items are made-to-order, we are unable to cancel orders once they’ve been processed. Please double-check your order carefully before completing your purchase.

10. Custom & Personalized Items

Any custom or personalized items are considered final sale and are not eligible for returns or exchanges, unless defective or damaged.

Questions?
If you have any questions or concerns about your order or shipping, feel free to reach out to our customer service team at losersonlyteam@gmail.com. We’re here to help!

Thank you for supporting Losers Only™—where the weird and wonderful come together. Stay spooky, stay unique!